At AAUTOSPARE, we are committed to delivering verified, high-quality automotive spare parts. Due to the technical nature of our products and international shipping processes, this Refund & Return Policy outlines the conditions under which returns and refunds may be accepted.
By placing an order with AAUTOSPARE, you agree to the terms below.
1. Eligibility for Returns
Returns may be accepted only under the following conditions:
- Incorrect product supplied by AAUTOSPARE
- Manufacturing defect (subject to verification)
- Damage during transit (must be reported within specified time)
- Quantity shortage upon delivery
Products must be unused, uninstalled, and in original packaging with all labels intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Special order or customized parts
- Electrical components once installed
- Used or damaged items due to improper handling
- Items returned without prior written approval
3. Return Request Process
To request a return:
- Notify us within 3–5 working days of receiving the shipment.
- Provide order details, invoice copy, and clear photographs of the issue.
- Wait for written return authorization from AAUTOSPARE before shipping the product back.
Unauthorized returns may not be accepted.
4. Refund Policy
Refunds will be processed only after:
- Inspection and verification of returned goods
- Confirmation that products meet return eligibility criteria
Refund options may include:
- Replacement of the product
- Credit note for future purchases
- Refund via original payment method (if applicable)
Processing time for approved refunds may take 7–14 business days, depending on banking procedures.
5. Shipping Costs for Returns
- If the return is due to our error (wrong item supplied), AAUTOSPARE may bear the return shipping cost.
- In other cases, return shipping costs are the responsibility of the buyer.
- Original shipping charges are generally non-refundable unless agreed otherwise.
6. Damaged or Lost Shipments
If goods arrive damaged:
- Notify us immediately (within 3–5 working days).
- Provide photographs of packaging and damaged items.
- Claims will be coordinated with the shipping carrier.
AAUTOSPARE is not responsible for damage caused after delivery acceptance.
7. Warranty Claims
Warranty coverage depends on manufacturer policies.
Warranty does not cover:
- Improper installation
- Normal wear and tear
- Misuse or modification
- Damage due to incorrect application
Customers must follow manufacturer guidelines for installation and usage.
8. International Returns
For international orders:
- Customers are responsible for export documentation and customs clearance for returned goods.
- AAUTOSPARE is not liable for customs delays or charges related to returned shipments.
9. Final Decision
AAUTOSPARE reserves the right to make the final decision on all return and refund requests after inspection and verification.
10. Contact Us
For return or refund inquiries, please contact:
AAUTOSPARE
India
Email: [Your Email Address]
Phone: [Your Contact Number]At AAUTOSPARE, we are committed to delivering verified, high-quality automotive spare parts. Due to the technical nature of our products and international shipping processes, this Refund & Return Policy outlines the conditions under which returns and refunds may be accepted.
By placing an order with AAUTOSPARE, you agree to the terms below.
1. Eligibility for Returns
Returns may be accepted only under the following conditions:
- Incorrect product supplied by AAUTOSPARE
- Manufacturing defect (subject to verification)
- Damage during transit (must be reported within specified time)
- Quantity shortage upon delivery
Products must be unused, uninstalled, and in original packaging with all labels intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Special order or customized parts
- Electrical components once installed
- Used or damaged items due to improper handling
- Items returned without prior written approval
3. Return Request Process
To request a return:
- Notify us within 3–5 working days of receiving the shipment.
- Provide order details, invoice copy, and clear photographs of the issue.
- Wait for written return authorization from AAUTOSPARE before shipping the product back.
Unauthorized returns may not be accepted.
4. Refund Policy
Refunds will be processed only after:
- Inspection and verification of returned goods
- Confirmation that products meet return eligibility criteria
Refund options may include:
- Replacement of the product
- Credit note for future purchases
- Refund via original payment method (if applicable)
Processing time for approved refunds may take 7–14 business days, depending on banking procedures.
5. Shipping Costs for Returns
- If the return is due to our error (wrong item supplied), AAUTOSPARE may bear the return shipping cost.
- In other cases, return shipping costs are the responsibility of the buyer.
- Original shipping charges are generally non-refundable unless agreed otherwise.
6. Damaged or Lost Shipments
If goods arrive damaged:
- Notify us immediately (within 3–5 working days).
- Provide photographs of packaging and damaged items.
- Claims will be coordinated with the shipping carrier.
AAUTOSPARE is not responsible for damage caused after delivery acceptance.
7. Warranty Claims
Warranty coverage depends on manufacturer policies.
Warranty does not cover:
- Improper installation
- Normal wear and tear
- Misuse or modification
- Damage due to incorrect application
Customers must follow manufacturer guidelines for installation and usage.
8. International Returns
For international orders:
- Customers are responsible for export documentation and customs clearance for returned goods.
- AAUTOSPARE is not liable for customs delays or charges related to returned shipments.
9. Final Decision
AAUTOSPARE reserves the right to make the final decision on all return and refund requests after inspection and verification.
10. Contact Us
For return or refund inquiries, please contact:
AAUTOSPARE
India
Email: [Your Email Address]
Phone: [Your Contact Number]